Frequently Asked Questions
Everything you need to know about Bernstein's premium home collections.
What is the typical shipping timeframe for furniture?
Standard furniture orders are processed within 3-5 business days. Depending on your location, delivery usually takes 7-14 business days via our white-glove logistics partners.
Do you offer international shipping?
Currently, Bernstein ships to the contiguous United States, Canada, and select European countries. Shipping rates and delivery times vary by destination.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-refundable.
Are Bernstein products covered by a warranty?
Yes, all our structural furniture pieces come with a limited 2-year warranty covering manufacturing defects and craftsmanship to ensure long-lasting quality.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your status directly through your Bernstein account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture purchases.